Stress-free Hanoi Airport Arrival experience – Essential Tips for Travelers

This is your first time to fly to Noi Bai International Airport (HAN) in Hanoi, and you are quite worried about your entry procedure. Here are some essential tips for you to enjoy a smooth arrival.

But before going into details, please keep in mind certain important notes as follows:

• Every traveler entering Vietnam via Noi Bai Airport should check their visa requirements in advance.
• In case a visa is required, it can be obtained in either an evisa or a visa on arrival, depending on certain circumstances.
• Travelers landing at Hanoi Airport often choose our Hanoi airport fast track service to save their time and effort queuing at the customs lines.

Here are the details for you.

Visa and Entry Requirements

Before you land, it’s crucial to understand the visa situation. Many travelers are entitled to visa exemption for Vietnam. They are fully listed here.

In case a visa is required, many travelers opt for an e-visa online, which is convenient and straightforward. Alternatively, they can apply for a visa on arrival in emergency cases.

👉Check your visa requirement

👉Apply for Vietnam visa online

In addition, the travelers must have a passport valid for at least 6 months following the departure date in Vietnam and having at least 02 blank pages.

Hanoi Airport Arrival immigration procedure

Upon landing at Noi Bai International Airport, please follow the “Arrivals” signs to proceed to the immigration area.

Passengers will undergo health quarantine procedures and pass through automated thermal scanning machines located before the immigration area.

Afterward, passengers proceed with the immigration formalities.

• Step 1: In case you are using a visa approval letter to enter Vietnam, please complete the VOA procedure first by following this guide https://www.vietnam-visa.com/visa-procedure-at-vietnam-airports/#noibai
• Step 2: Go straight to the Immigration (Security) Counter to get an entry stamp.
• Step 3: After clearing immigration, go to the baggage claim area to pick your baggage up. Please note that complimentary baggage carts are available throughout the airport near the baggage claim area.

Note:

• In case of lost baggage, please contact the Airlines staff at their Lost and Found; or Noi Bai Airport Security Center at hotline +84.243.5842627 or Lost and Found Department – Noi Bai International Terminal at hotline +84.983.774.546, Email: [email protected] for assistance.
• According to Vietnamese regulations, if passengers exceed the duty-free limits for cigarettes, alcohol, alcoholic beverages, and personal belongings, they are required to pay customs duties to bring them into Vietnam.

This whole process might take you up to 1 or 2 hours to be completed, especially at peak hours. To save your time and effort there, especially in case you are in hurry, or you are too tired after a long flight, or you are traveling with kids or the elderly, our airport fast track service is highly recommended.

Transportation Options

Navigating from the airport to the city is easy with various transportation options:

• Ride-sharing Apps: Grab is popular in Vietnam and often a more affordable option.
• Shuttle Buses: Check for airport shuttle services that can take you to key locations in the city.
• Taxis: A lot of taxi options are available outside the arrival halls. However, if you opt for this option, please keep in mind that:
  • Look for official taxi stands outside the terminal. Avoid accepting rides from drivers who approach you inside the airport, as they may not be licensed.
  • Opt for well-known taxi companies such as Mai Linh or Vinasun. Their vehicles are usually marked and have meters.
  • Ensure the driver starts the meter as soon as you enter the taxi. If they refuse, it’s best to find another taxi.
  • Familiarize yourself with the general route to your destination. GPS apps can help you track your journey.
  • Always keep an eye on your luggage and personal belongings while in the taxi.
  • Most taxis accept cash (Vietnamese Dong), but some may accept credit cards. It’s advisable to carry cash for convenience.
• Private car pickup: the pre-arranged car service might settle all your worries for taking an airport taxi mentioned above. For this type of transfer, you will have the driver waiting for you at the airport, and take you directly to your pre-booked address without any treat or extra charge.

Take a look at private car pickup charges for your Noi Bai Airport arrival

Currency Exchange

When you land, you’ll need local currency (Vietnamese Dong). There are ATMs and currency exchange counters at the airport, but it’s wise to withdraw some cash for immediate expenses.

Wi-Fi and Communication

Stay connected with the airport’s free Wi-Fi. Simply connect to the network and follow the prompts. If you need mobile data, consider purchasing a local SIM card from kiosks in the arrivals hall or a Vietnam esim online.

Facilities and Services

Noi Bai Airport offers several facilities to make your wait comfortable:

• Dining Options: There are various restaurants and cafes to satisfy your hunger.
• Lounges: If you’re looking for a quieter space to relax, inquire about lounge access.

Emergency Contacts

Familiarize yourself with local airport numbers, including:

• Information center: 1900.636.535
• Immigration Hotline: (+84) 024.3886.5542/ (+84) 098.884.0505
• Immigration Email: [email protected]
• Customer service: (+84) 038.9166566
• Noi Bai Airport Security Center: (+84) 024.38843241
• Airport Healthcare station: (+84) 024.35876601

Keep the airport’s customer service number handy for any immediate assistance you may need.